I was charged twice
In most cases this is not a double charge. Two common reasons:
- You upgraded to Lifetime — you paid for your first plan, then the remaining difference, so the two amounts add up to the Lifetime price.
- A payment looked like it failed and was retried.
If you bought a second plan without cancelling the first one, you may have two active subscriptions. See Change my plan.
If you really were charged twice, write to hi@letterly.app with the details — the dates, amounts and the email you paid with — and we will refund the extra charge.