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I was charged twice

In most cases this is not a double charge. Two common reasons:

  • You upgraded to Lifetime — you paid for your first plan, then the remaining difference, so the two amounts add up to the Lifetime price.
  • A payment looked like it failed and was retried.

If you bought a second plan without cancelling the first one, you may have two active subscriptions. See Change my plan.

If you really were charged twice, write to hi@letterly.app with the details — the dates, amounts and the email you paid with — and we will refund the extra charge.

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