Manage or cancel my subscription
Where you manage or cancel your subscription depends on where you bought it.
Bought on our website
- Open the subscription portal.
- Enter the email you used for the purchase and request a login link.
- Manage or cancel your subscription there.
Use the purchase email. With any other address the portal will not find your subscription.
Bought in the App Store
Open Settings → your name → Subscriptions on your iPhone or iPad, choose Letterly, and cancel there. Apple manages these subscriptions, so we cannot cancel them for you.
Bought in Google Play
Open the Google Play app → Payments and subscriptions → Subscriptions, choose Letterly, and cancel there.
Cannot find your subscription anywhere? Write to hi@letterly.app and we will locate it.
Cancelling stops future charges. You keep Pro until the end of the period you already paid for — see What happens when my subscription ends?
Change the email your subscription is linked to
Your subscription is tied to the email you used at purchase. To move it to another address, write to hi@letterly.app from the current email and tell us the new one.
We do this manually so that nobody else can claim your subscription.